Refund policy
Draft: this policy is written in plain language and has not yet been reviewed by a lawyer.
We want you to be happy with Lumehush Pro. You can try every Pro feature free for 14 days before you buy, and if it still isn't right for you, you can have your money back.
30 days, in full
- Ask within 30 days of buying and we'll refund the full amount, including any tax.
- You don't need to give a reason.
How to ask
Email support@lumehush.com from the address on your Lumehush account, with your order number from the receipt email.
What happens next
- We refund to the card or payment method you used. Your bank usually shows it within 5 to 10 business days.
- Your licence is deactivated when the refund goes through. Lumehush Pro stops on your PCs at their next check-in; the free parts of the app keep working.
After 30 days
We don't normally refund after 30 days. If something has gone wrong, write to us anyway and we'll do what's fair. This doesn't affect your rights under consumer protection law.
Chargebacks
Please contact us before disputing a charge with your bank; it's quicker for you. A disputed payment deactivates the licence while the dispute is open.
See also the licence agreement.